Shipping policy
PICK UP
Pick up is Free at Store Location.
Estimated time for pick up is after merchandised arrives store.
SHIPPING & DELIVERY
We use well reputed third party companies for shipping orders placed through our website.
DELIVERY SPEED
Most items are delivered within 1 to 4 weeks
Special orders and/or Custom orders are subject to longer lead time and can take up to 4-18 weeks
To verify stock and availability of the item, call BDCF or email bydesigntx@gmail.com.
The following may result in delayed shipping or delivery:
Incorrect shipping address
Payment delay or issue
Canceling items, combining orders or changing your shipping address
UPS/FedEx or Freight company failure to deliver (e.g. severe weather conditions)
Where We Ship:
We ship to U.S. delivery addresses in the 48 continuous states.
We do not ship to P.O. boxes or international addresses.
We do not arrange or provide shipping quotes outside the country. We can deliver your order to a port or logistics company in US.
TRACKING YOUR ORDER:
To track shipment please call Customer service at (817) 261-2800 or email bydesigntx@gmail.com.
Tracking information is provided once the product has shipped. You can use your tracking number on the carrier's website to trace your order.
If You’re Not Home:
Depending on the carrier, additional delivery attempts will be made. Re-delivery fees may apply. If your order has shipped and you are unable to receive your shipment over an extended period of time, additional storage fees may incur. Alternatively, your shipment may be rerouted back to the manufacturer, thus incurring fees for reshipment of your order.
If your order arrived damaged:
Inspect your item(s) thoroughly upon delivery. If your item(s) shipped via FedEx or UPS, simply refuse delivery and contact us immediately for a replacement.
To file a claim:
Please email pictures of the shipping slip, Box, label and
damaged item with full descriptions of the damage to bydesigntx@gmail.com,
we will file a claim and send you a replacement product.
For LTL deliveries print "Damaged Upon Arrival" where you sign for the items.
*Please note that the claim may be denied if “Damaged item(s)” is not noted on Driver’s shipping slip.
For damages unnoticed at the time of delivery, we require that you send us photographs via email to bydesigntx@gmail.com within 48 hours, so that we can address and correct the situation. We will send out a new product or replacement part at our discretion. If your item arrives damaged and you do not wish to receive a replacement part or new item, you will be responsible for returning the item and a 30% restocking fee will be applied.
Damage Inspection:
Please make sure that you inspect the packages at the time of delivery. If the box has any damage, or if there is any reason you are concerned with its packaging or delivery, please write, "Product Damaged" clearly on the sheet the delivery agent asks you to sign. This simply insures that if there is any damage, it will be easy to take care of the problem
Local Delivery & Installation Charge:
0 - 10 miles $150
10 - 30 miles $195
Frisco, Allan and McKinney $225
30+ miles will be quoted based on total distance.
Large orders shipping out of state are quoted on an individual basis
** Additional fees may apply for special services, such as inside delivery, re-delivery, re-consignment and warehousing or stocking fees will be customer's responsibility. BDCF cannot take responsibility for any charges that incur as a result of additionally requested freight services.
** Buyer agrees to measure doorways and stairways before ordering/buying, as BDCF is not responsible for merchandise that is too large or too small.